Our standard shipping time for orders is between 3-5 business days. However, delivery times can vary based on the shipping method
selected at checkout and your location. Please note that during peak periods and holidays, shipping times might be extended. You can
always track your order by logging into your account and clicking on the “Order History” section.

Due to the delicate and consumable nature of candles, we do not accept returns or exchanges once an order has been delivered.

However, if you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos or a short video of the issue. Our team will review the request and, if approved, arrange for a replacement or refund, as applicable.

To be eligible for resolution:

• The product must be unused and in its original packaging

• The issue must be reported within 24 hours of delivery

We are committed to ensuring a smooth and fair experience for our customers and will always do our best to resolve genuine concerns.

Yes. Your personal and payment information is completely secure. Our website uses SSL encryption and trusted payment gateways to ensure safe and secure transactions. Nutronicaa™ Candles does not store or share your payment details, and all transactions are processed through secure, PCI-compliant payment partners.

Your privacy and data security are important to us.